Whilst we have made every effort to ensure that the content of this website is as accurate as possible we do not guarantee the content will be free of errors.
Images on the website are for display purposes only. Colour and appearance of the finished product may differ slightly from that shown on your display. Embroidery and Logo previews are not to scale or representative of the location on the final product.
A default order is classed as a coloured product with matching trim and no other modifications. For example “Standard Black Mats with Black Matching Trim”
Any order for goods placed by you, the buyer through our website shall be subject to these terms and conditions. All other terms and conditions express or implied by statute or otherwise are excluded to the fullest extent permitted by law. Nothing in these terms and conditions is intended to limit any rights you might have as a consumer under any applicable law or other statutory rights that may not be excluded.
We must receive payment for the total price of the goods that you order before your order can be processed. Once payment has been received by us we will confirm that your order has been received by sending an email to you at the email address you provide in your order form. Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the goods ordered.
Delivery charges are indicated during your checkout process and included in the final order cost. If additional charges are warranted, for example delivery to remote locations, we will contact you to confirm and arrange additional payment if acceptable.
Orders are usually despatched the for delivery within 5 – 7 working days (This does not include Saturday and Sundays), although we do endeavour to ship all orders promptly. Sometimes this estimate will vary depending on holiday periods, industrial action by the courier or adverse weather conditions. Please contact us if you want to make enquiries about any orders you are expecting.
Risk in the goods will pass to you on delivery.
Goods delivered by courier should arrive between 9am and 5pm, Monday to Friday.
You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
All products are covered by a full manufacturers warranty, the period of which varies according to the product. The warranty period starts from the date of purchase.
The warranty covers faults, which may occur due to faulty materials or workmanship but excludes fair wear and tear or defects caused by misuse.
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by email or in writing at our contact address within 30 days. If you notify a problem to us under this condition, our only obligation will be:
To make good any shortage or non-delivery;
To repair or replace any goods that are damaged or defective; or
If repair to or replacement of the goods is not possible, or the cost of repair or replacement is disproportionate in the circumstances, to give you a partial or full refund for the goods in question, depending on what is reasonable in the circumstances.
Simply Car Mats work in partnership with Sage Pay to ensure all information you give us during the order process is encrypted before transmission via the World Wide Web. If any other Internet user should intercept the communication they will only be able to see it in the encrypted form. Visit www.sagepay.com for more information.
Product Descriptions and Images
Every effort has been made to ensure the accuracy of all information contained herein. We make no warranty expressed or implied with respect to accuracy of the information, including price, product editorials or product specifications.
The prices shown are only applicable to purchases made via the Simply Car Mats Website. Prices on other outlets may vary to those shown on this website. Special offers and promotions advertised in the press or other media may be excluded unless specifically advertised as available online. All prices are correct at time of display online. In the unlikely event of an administrative error resulting in an incorrect price being displayed, we reserve the right to correct the price. In these circumstances, you will not be bound to continue with your purchase, and will be asked to email us to confirm that you wish to proceed.
Cancellation of contract
You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods, which must be in writing or by e-mail.
If you have received the goods before you cancel your contract, we would ask you to send the goods back with their original packaging to the address specified by us, at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, when they are received by you and you must send the goods back to us at the address specified by us, at your own cost and risk as soon as possible.
Once you have notified us that you are cancelling your contract, any sum deducted by us for the products from your credit card, will be re-credited to your account as soon as possible. We regret that delivery charges where applicable are non-refundable. If you do not return the goods or pay the cost of return delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
Default Orders, Returns and Faults
Where goods are not faulty but the customer wishes to return them such as “Not the correct colour”, “Disappointed with the carpet pile” or for any other reason, the goods can only be returned under the following conditions.
The good must be returned at the customers expense and the cost of the goods will be refunded.
In cases where the product seems to be faulty, does not fit or any other unforeseen issue please contact us immediately and if possible, we request you send us photographs of the mats placed in the car to detail the nature of the issue. These can be emailed to us at firstname.lastname@example.org or an MMS (Photo Text Message) can be sent to us. (Please ask if you require the number, this is given at our discretion)
If the mats are faulty we will advise you on what do with the mats you have received.
If the fault is with the particular model of car which we cannot rectify then we will ask you to ship the mats back to us and we will refund the cost of the mats and the shipping out fee
If the mats are not faulty and the issue is purely speculative by the customer then the customer would need to follow our standard returns policy.
Errors in ordering, should the customer order the wrong set of mats, colour or trim then the customer must notify us within 24 hours. If we received notification after this period we may not be able to rectify the errors before the goods are despatched.
You will be under a duty to take reasonable care to see that returned goods are well packaged, so to avoid damage in transit. An appropriate method of return should be used. All goods are returned at your own cost.
Custom Orders, Return and Faults
All modified products, such as embroidery or logo are classed as a custom order and do not follow the distance selling regulations.
Where custom ordered goods are not faulty but the customer wishes to return them such as “Not the correct colour”, “Disappointed with the carpet pile” or for any other reason, we reserve the right to refuse the return of the custom order, due to non-resalable goods. In cases where the product seems to be faulty, does not fit or any other unforeseen issue, please contact us immediately and we request you send us photographs.
These can be emailed to us at email@example.com or an MMS (Photo Text Message) can be sent to us. (Please ask if you require the number, this is given at out discretion) Should we deem the mats to be faulty we will send a replacement set to you at no additional charge, we will advise you on what do with the mats you have received.
If we deem the issue to be with the particular model of car which we cannot rectify then we will ask you to ship the mats back to us (at cost to the customer) and we will refund the cost of the mats and the shipping out fee
If we deem the mats not to be faulty and the issue is purely speculative by the customer then we reserve the right to refuse the return of the custom order, due to non-resalable goods. Errors in ordering custom goods. Should the customer order the wrong custom option, colour or trim then the customer must notify us within 24 hours.
If we received notification after this period we may have to charge to rectify the order. If the custom goods have been dispatched then our Standard Policy stands for custom ordered goods. Embroidered text. It is the customers responsibility to ensure all grammar and spelling mistakes are correct before submitting the order. If you have submitted an incorrect spelling or grammatical mistake then you must inform us before 09:30 or the following working day. Failure to do so will result in the mats being dispatched to you and the custom orders returns policy applies.